GIOIA Fine Jewellery Policy

Exchange policy

Terms and conditions:

  • Merchandise is accepted for exchange within 7 days accompanied by the original sales receipt.
  • Exchange of merchandise is not acceptable under damaged conditions.
  • Exchange of merchandise with gemstone is subjected to gemological testing at the customer’s expense.
  • No refund is allowed for merchandise sold. GIOIA Fine Jewellery will issue a store credit note for the amount equivalent to your purchase payment, with a validity of six months from its date of issue.
  • The next purchase value has equivalent to or more than the trade-in values.
  • The company reserved all the rights to reject jewellery that is found being tempered or with any forms of defects cause by wearer mishandling.

Customisation Policy

Terms and conditions:

  • Deposits for these orders/items are not refundable but transferable.
  • Order/items are to be collected and paid in full within the stipulated period or within 6 months from the date of order, after which the deposit will be forfeited without prior notice.
  • For any changes to the design after completion, the additional charges shall be bear by the customer.
  • GIOIA Fine Jewellery reserves the right to amend, vary, delete or add any of these terms and conditions from time to time without prior notice.
  • Reserves the right not to disclose any bespoke jewellery drawing design by GIOIA Fine Jewellery.

Reserved Policy

Reservation of merchandise will only be valid for 7 days. Consumer will need to verify with us regarding the confirmation of the merchandise within the given period of time.

Privacy Policy

Personal Information

We may collect personal information such as your house address, contact number and email etc in various ways when you provide it at our store, at our event or in our online webpage. Any information provided to us will be kept confidential whereas your personal email and contact number will only be used for verifying your identity and providing you with promotional materials and other services as requested.


GIOIA Fine Jewellery is committed to ensuring that your information is secured and protected.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you online or directly.

We use your email address to provide your order and dispatch confirmation on bespoke customised design or to contact you in case of an order query. Such addresses are not used for any other purpose and are never shared with outside parties.  If you sign up for our newsletter, you agree that we will email you with information from time to time. You can unsubscribe from this mailing list at any time.

Personal Data Protection Act

GIOIA Fine Jewellery has developed and implemented policies and practices to comply with the provisions of the Personal Data Protection Act (the “PDPA”) and this Privacy Policy describes such policies and practices and what information we gather from you, how we use and/or disclose that information and what we do to protect it. We hope that this Privacy Policy is straightforward and clear, but if you have any questions about it, please contact us if you have any queries.